Privacy Policy

Last update: 14/04/2025 

We take great care to protect your personal information. By choosing to entrust your personal data to Remedee Labs, you are choosing a trusted partner who will ensure the best protection, accessibility and value of your personal data, and in particular your health data, for the sole purpose of providing you with the best possible quality of life.

The Privacy Policy below explains how Remedee Labs uses the personal information we collect when you use our websites (www.remedeelabs.com, www.fibrorem.com and www.novirem.com) and/or our services and mobile application via your personal devices.  

In this document, we will refer to you as users of our services using the pronoun “YOU” and we will refer to Remedee Labs SA using “Remedee Labs” or “WE”. We will refer to our websites, mobile application and solution as “SERVICES”.

1. Information collected

Information you voluntarily provide to us

• In some parts of our SERVICES, we may ask you to provide personal information in order to provide you with the best possible service:

• First name(s) and last name
• Date of birth
• Gender
• Email address(es)
• Phone number(s)
• Billing information
• Mailing address
• Billing address
• Delivery address
• Use of Remedee Labs SERVICES
• Contact information for your health professionals
• Personal photos
• Lifestyle habits
• Health data
• Any other personal data you wish to freely share with your Remedee coach, the Remedee Link Community or our customer service

This includes information that you choose to provide to us. You have a continuing right to access, modify and delete such personal data, although some of this data is essential to the provision of the SERVICES, including data that enables billing and delivery of our SERVICES.

Information collected automatically when you agree to use our SERVICES

• When you browse our website, Remedee Labs collects your IP address. This data is then anonymized.
• By using the Remedee Solution, you agree that Remedee Labs may collect the following information:

• Identifiers of your devices necessary for the provision of the SERVICES
• Logs of your devices necessary for the provision of the SERVICES
• User session information
• Mobile application authorizations
• Mobile Analysis Events
• authorized, such as the number of daily steps taken.

2. Data collection and storage

We collect data on our various websites when you :

• Subscribe or use our SERVICES on the Remedee websites www.fibrorem.com or www.novirem.com 
• Enter your email address to receive additional information and/or news from Remedee Labs www.remedeelabs.com.
• Contact us spontaneously by email.

The information collected is stored on servers under the control of Remedee Labs’ technical teams and its partners. All our providers have been selected according to the requirements of the General Data Protection Regulation (GDPR) and the following criteria: reliability, security and cost .

3. Use of the data

Remedee Labs only processes data that you have consented to give us. Personal data is used by Remedee Labs’ internal teams and may be subject to internal analysis as part of our SERVICES. Remedee Labs is responsible for the processing of this data.

Personal information collected through the Remedee Labs corporate website (www.remedeelabs.com) is used by Remedee Labs to:

• Share Remedee Labs news

Personal information collected through our SERVICES is used by Remedee Labs to:

• Share news about the Remedee Well solution
• Share the latest updates of our SERVICES
• Share information related to our SERVICES
• Personalize and enhance your experience with our SERVICES
• Personalize messages sent to you in connection with our SERVICES
• Improve the quality of our SERVICES
• Evaluate the effectiveness of our SERVICES
• Allow you to access our SERVICES
• Provide you with assistance in using our SERVICES

The anonymized data collected through cookies is used to analyze the performance and statistics of our SERVICES. More details are available in our Cookie Policy.

4. How long is the data kept?

Your data is retained for as long as you use the SERVICES. Subject to your continued consent and without information from you, Remedee Labs retains the personal data you provide for up to 10 years after your last use of our SERVICES or after your last interaction with our staff. The data may be used for marketing purposes or for statistical analysis. Upon expiration of this time period, Remedee Labs will delete all of your personally identifiable information and remove your personal information from its mailing lists in order to terminate any unsolicited interaction with you.

5. Data sharing

Please be advised that any personal information collected by Remedee Labs will only be used to improve our SERVICES and your quality of life.  

Some non-identifying information may be shared with Remedee Labs’ partners in the course of our development (e.g., consulting agency, communications agency, information systems providers). This data will not be used for commercial purposes by Remedee Labs’ partners and will only be used in the course of their work.  When this data is shared with our partners, it is always processed and pseudonymized, according to the General Data Protection Regulation (GDPR).

Your personally identifiable health information is accessible only to your Remedee coach and authorized medical personnel who are subject to medical confidentiality for the sole purpose of improving your well-being. Your pseudonymized, non-identifying health data is processed to measure the effectiveness of our SERVICES and to improve their effects. You may withdraw your consent to the use of your data for these purposes of improving our SERVICES at any time.

6. Your right to access and control your data

At any time, you have the right to access, modify or delete your personal information directly in your digital space or by requesting our customer service. You also have the right to limit how Remedee Labs uses your data by controlling authorized access and to exercise your right to portability under the GDPR by contacting the Data Protection Officer (DPO) at rgpd@remedee.com. This means that each user has the following rights:

• Right of access – you have the right to request from Remedee Labs a copy of your personal data in an interoperable format.
• The Right of Correction – you have the right to request that Remedee Labs correct any information that you believe is incorrect. You also have the right to request that Remedee Labs complete any information that you believe to be incomplete.
• Right of deletion – you have the right to request that Remedee Labs delete your personal data under certain conditions after being informed of the consequences of such deletion on your continued use of our SERVICES.
• The right to restrict processing – you have the right to request that Remedee Labs restrict the processing of your personal data, under certain conditions.
• The right to object to processing – you have the right to object to Remedee Labs processing of your personal data, under certain conditions.
• The right to data portability – you have the right to request that Remedee Labs transfer the data collected to another organization or to you, under certain conditions.

7. Privacy policy of other websites

Remedee Labs tools contain links to other websites. Our Privacy Policy applies only to our tools. If you click on a link that takes you to a third-party digital space, you should therefore review their own Privacy Policy.

8. Changes to our Privacy Policy

Remedee Labs regularly reviews its Privacy Policy. This Privacy Policy was last updated on November 18, 2022 . You will be notified of any changes by email at least 10 days before they become effective.

9. How to contact us ?

If you have any questions about our Privacy Policy, the data we hold about you or if you wish to exercise any of your rights, please contact us.

• Through the mediation of your Remedee coach.
• By our Data Protection Officer (DPO) contacted by email: rgpd@remedee.com.
• By mail addressed to our DPO: Remedee Labs – DPO, 99 Chemin de l’étoile, 38330 Montbonnot-Saint-Martin – France.

10. How to contact the competent authorities?

We do our utmost to protect your data and ensure the effectiveness of your rights with a responsive internal DPO. If you feel that Remedee Labs has not answered your questions, we remind you that you have the right to file a complaint with the CNIL: https://www.cnil.fr.